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Frequently Asked Questions

Language Service Agencies’ Registration with Roster



FAQ
Fill out Application
  • Is there an application fee?.
    No, it is free.
  • Do I have to complete my application at one time?.
    Once you start your application, you will have 7 days to complete and submit it. A link to access your application during the 7-day period will be emailed to you after you are clicking the “save” button on the application page.
  • How do I know my Hawaii Business Registration Division File Number is still valid? Please check the DCCA website for more information.

Submit application
  • Will I receive a copy of my response after submitting my application? .
    Yes, you will receive a confirmation email with a link to all your response after submitting your application.
  • Will my application be posted on the Roster right after its submission?.
    No, your application will go through a review process. The process time varies according to each application.
  • Will I be notified when my application is posted on the Roster?.
    Yes, you will be notified by email.

After the submission
  • Can I update my application after its submission? .
    Yes, you can submit an update request online.
  • Can I update my application after it has been posted?
    Yes, you can update your posted application by logging into your online account.
  • What if I forget my account’s login?.
    Please follow the instruction on the login page to reset your login.
  • Is there a next step for me after my information being posted on the Roster?.
    Yes, please help us keep the Roster’s information up to date by responding to our annual update request (AUR). If your application is posted anytime during this year, you will receive your first AUR next year on November 30 at 8 am. You will have 30 days to respond. If we receive no response by December 30, your application will be considered inactive and be removed from the Roster. If you respond to our AUR request by the deadline, your application will remain posted. The AUR process will occur every year thereafter.

Registered on Roster
  • Will OLA monitor the price of our language services? .
    No.
  • What if our company wish to withdraw our application and have it removed from the Roster?
    Please let us know your decision to remove your application by submitting the online request.
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